RC Electronic Solutions, Inc.
RC Electronic Solutions, Inc. Online Backup
Frequently Asked Questions
Can you backup open files?
Yes, our system provides full backup for open files.
Note that there are some files however that still should not be backed up directly even though RCES does support open files backup. Some examples of open files that cannot be directly backed up by RCES Online Backup are SQL, Exchange, SAGE, Intrit, QuickBooks & Quicken and MYOB.
Yes, our system provides full backup for open files.
Note that there are some files however that still should not be backed up directly even though RCES does support open files backup. Some examples of open files that cannot be directly backed up by RCES Online Backup are SQL, Exchange, SAGE, Intrit, QuickBooks & Quicken and MYOB.
How do I know that my data is safe?
Safe from Loss:
Your data is backed up to RCES’ datacenters that are themselves backed up to a redundant site. Unless the data is lost on the local drive and the data server and the redundant server all at once, the data is always preserved.
Safe from hacking:
RCES’ three layered encryption known as UltraSafe protects your data. Before the data leaves the local drive, it is encrypted using 256 bit AES encryption. AES is the US Dept. of Defense’s standard for encryption. It is then compressed using a proprietary compression tool. It is then sent via a 128 bit encrypted SSL link. Since the session packets are only the digital differences of the changed files from one day to another, they are unintelligible without the original file. Upon arriving at the data centre, the packet is compared to the original file, encrypted yet again and filed away under its version number and date stamp.
Safe from Loss:
Your data is backed up to RCES’ datacenters that are themselves backed up to a redundant site. Unless the data is lost on the local drive and the data server and the redundant server all at once, the data is always preserved.
Safe from hacking:
RCES’ three layered encryption known as UltraSafe protects your data. Before the data leaves the local drive, it is encrypted using 256 bit AES encryption. AES is the US Dept. of Defense’s standard for encryption. It is then compressed using a proprietary compression tool. It is then sent via a 128 bit encrypted SSL link. Since the session packets are only the digital differences of the changed files from one day to another, they are unintelligible without the original file. Upon arriving at the data centre, the packet is compared to the original file, encrypted yet again and filed away under its version number and date stamp.
How do I know my data has been backed up?
When your backup is running, there is a logo which toggles in your taskbar. You can pull up the details of your currently running backup set by right clicking on the icon and selecting ‘Show currently running backup’. At the end of the data transfer you will be able to see the status log of backup process if the data was being transferred successfully. Details on the Upload Agent provide you with an indication on the files that were backed up. A blue icon next to your file indicates that the file has been successfully uploaded to our data center. If the back up process is still running, the icon shows “orange” color. For unsuccessful backup, the icon shows red. Note that this indication is to the file level, which means that in a backup set, you can have files that are successfully backed up, files still being backed up and files which are not been backed up. We have the provision of delivering backup email reports after each backup is performed. In the client software, in wizard view, you may run “restore online” and recover your files to verify successful upload to our data center. That is how you can test effectively if the data has been transferred. You can also log in to My Account and check for your files from there. A recover/share option is available on the My Account website.
When your backup is running, there is a logo which toggles in your taskbar. You can pull up the details of your currently running backup set by right clicking on the icon and selecting ‘Show currently running backup’. At the end of the data transfer you will be able to see the status log of backup process if the data was being transferred successfully. Details on the Upload Agent provide you with an indication on the files that were backed up. A blue icon next to your file indicates that the file has been successfully uploaded to our data center. If the back up process is still running, the icon shows “orange” color. For unsuccessful backup, the icon shows red. Note that this indication is to the file level, which means that in a backup set, you can have files that are successfully backed up, files still being backed up and files which are not been backed up. We have the provision of delivering backup email reports after each backup is performed. In the client software, in wizard view, you may run “restore online” and recover your files to verify successful upload to our data center. That is how you can test effectively if the data has been transferred. You can also log in to My Account and check for your files from there. A recover/share option is available on the My Account website.
Where are your datacenters located?
We have datacenters in several locations worldwide including the USA, Australia, England and India.
We have datacenters in several locations worldwide including the USA, Australia, England and India.
How long will it take to backup my data?
The time it takes to complete the backup process, depends on several factors that are mentioned below:
• How many files you are involved in the backup process
• The total size of the files that to be backed up.
• The speed of the internet connection.
• The types of files that are being backed up – related to compressibility, i.e., some files like word documents compress better than others.
The time it takes to complete the backup process, depends on several factors that are mentioned below:
• How many files you are involved in the backup process
• The total size of the files that to be backed up.
• The speed of the internet connection.
• The types of files that are being backed up – related to compressibility, i.e., some files like word documents compress better than others.
Can I schedule my backup?
You can schedule your backup on an hourly, daily, weekly or monthly basis. You can also reconfigure your scheduled backup at any time. You can specify scheduled backup for a standalone PC or a PC in a network. For a PC in a network environment, backup can take place even if no Windows user is logged in to the machine at the time the backup is scheduled to run.
You can schedule your backup on an hourly, daily, weekly or monthly basis. You can also reconfigure your scheduled backup at any time. You can specify scheduled backup for a standalone PC or a PC in a network. For a PC in a network environment, backup can take place even if no Windows user is logged in to the machine at the time the backup is scheduled to run.
Does your software always run in the background?
Yes, if Live Protect is set for some files which are updated regularly, then our product performs differential backup and updates the change of files each time the file is updated and saved. Our product may work in the background when running scheduled backup and when a back up is manually invoked.
Yes, if Live Protect is set for some files which are updated regularly, then our product performs differential backup and updates the change of files each time the file is updated and saved. Our product may work in the background when running scheduled backup and when a back up is manually invoked.
What happens if my computer crashes and I need access to my data?
Your data will always be available for access as long as an internet connection is available. You may access the data by going to our web site at https://myaccount.rcesny.com or using the RCES Online Backup software if it is installed in the computer you are using to access the data.
Please be aware that your username and password will be required in order to access the data.
Your data will always be available for access as long as an internet connection is available. You may access the data by going to our web site at https://myaccount.rcesny.com or using the RCES Online Backup software if it is installed in the computer you are using to access the data.
Please be aware that your username and password will be required in order to access the data.
Can I install the software on more than one computer and can I use the same account?
Yes. You can install our product software on more than one computer and log in to the same account on different computers. Your data from different computers will be backed up under each computer’s machine name. You can easily restore data from one machine to another. However, your total backup size for all the different computers’ data should not exceed your subscribed storage size.
Yes. You can install our product software on more than one computer and log in to the same account on different computers. Your data from different computers will be backed up under each computer’s machine name. You can easily restore data from one machine to another. However, your total backup size for all the different computers’ data should not exceed your subscribed storage size.
How long will it take to restore my data?
The time required for restoration will depend on the total gigabyte count in the set and the download speed of internet connection available at client’s place.
The time required for restoration will depend on the total gigabyte count in the set and the download speed of internet connection available at client’s place.
Can you backup QuickBooks?
We support specific packages’ files like QuickBooks, Sage, etc as long as the raw data has already been backed up to a folder. This initial backup should be done using the built in QuickBooks backup utility. RCES Online Backup software will then back up the folder containing these files.
We support specific packages’ files like QuickBooks, Sage, etc as long as the raw data has already been backed up to a folder. This initial backup should be done using the built in QuickBooks backup utility. RCES Online Backup software will then back up the folder containing these files.
Can I get access to my files at any time?
Yes. As long as you have an internet connection, you may access your files at any time, any day, anywhere.
Yes. As long as you have an internet connection, you may access your files at any time, any day, anywhere.
How many versions of my data are kept?
Every version of every backed up file is kept until you actively deletes them from the data server.
Every version of every backed up file is kept until you actively deletes them from the data server.
Can I choose how many versions to keep?
RCES Online Backup software does not allow user to set number of versions being stored.
However, you may choose to delete certain version(s) of the file, or delete the file from the backup server and un-check the file from the list of protected files/folders if you do not wish the file to be backed up again.
RCES Online Backup software does not allow user to set number of versions being stored.
However, you may choose to delete certain version(s) of the file, or delete the file from the backup server and un-check the file from the list of protected files/folders if you do not wish the file to be backed up again.
Do my versions count against my backup space?
Only the whole total space of the files as they existed on the local drive at the time of backup is used in calculating the used space of an account. Versions will not be counted against the backup space. However in case your latest version is smaller in size than any other previous version, then the version with the largest size will count towards storage size.
Only the whole total space of the files as they existed on the local drive at the time of backup is used in calculating the used space of an account. Versions will not be counted against the backup space. However in case your latest version is smaller in size than any other previous version, then the version with the largest size will count towards storage size.
What if I need more space?
Simply contact us at (845) 821-5671 and let us know.
Simply contact us at (845) 821-5671 and let us know.
What certification does your datacenters have?
RCES Online Backup datacenters are located in Australia, England, India and the USA. All the datacenters are certified Tier 4 and SAS 70 compliant
Tier 4 data center is considered as most robust and less prone to failures. Tier 4 is designed to host mission critical servers and computer systems, with fully redundant subsystems (cooling, power, network links, storage etc) and compartmentalized security zones controlled by biometric access controls methods.
• Redundant capacity components
• Dual-powered equipments and multiple uplinks
• All components are fully fault-tolerant and dual-powered including uplinks, storage, chillers, HVAC systems, servers, etc.
RCES Online Backup datacenters are located in Australia, England, India and the USA. All the datacenters are certified Tier 4 and SAS 70 compliant
Tier 4 data center is considered as most robust and less prone to failures. Tier 4 is designed to host mission critical servers and computer systems, with fully redundant subsystems (cooling, power, network links, storage etc) and compartmentalized security zones controlled by biometric access controls methods.
• Redundant capacity components
• Dual-powered equipments and multiple uplinks
• All components are fully fault-tolerant and dual-powered including uplinks, storage, chillers, HVAC systems, servers, etc.
Are you HIPAA compliant?
RCES Online Backup complies with the Health Insurance Portability and Accountability ACT. (HIPAA); enacted by the US Congress in 1996.
RCES Online Backup complies with the Health Insurance Portability and Accountability ACT. (HIPAA); enacted by the US Congress in 1996.
Why is your software more expensive?
RCES Online Backup is an industry leader when it comes to backup. It is hard to determine the value and price of data. Any data with the characteristics of ‘The loss of the data would cause the owner to suffer’ is definitely valuable and priceless. With RCES Online Backup, you are only paying a small sum of money to ensure the safety of those important data. As with all insurance styled products, the illusion of expense disappears when you need to make a claim. Similarly, only a good backup solution such as RCES Online Backup is capable to give you the assurance that you will be able to recover those files and give you back the data which was lost locally.
RCES Online Backup is an industry leader when it comes to backup. It is hard to determine the value and price of data. Any data with the characteristics of ‘The loss of the data would cause the owner to suffer’ is definitely valuable and priceless. With RCES Online Backup, you are only paying a small sum of money to ensure the safety of those important data. As with all insurance styled products, the illusion of expense disappears when you need to make a claim. Similarly, only a good backup solution such as RCES Online Backup is capable to give you the assurance that you will be able to recover those files and give you back the data which was lost locally.
I can go and buy a NAS and backup everything, why are you better?
Locally based backup are quick for backup and restores and RCES Online Backup software is able to do that as well through its Local Backup function. However local backup without having redundant hard drives and offsite storage only provides a STORAGE service and NOT a true BACKUP service. You may be able to store your data in the NAS but if anything were to happen locally to the data (disaster, media corruption, etc.); you will not be able to retrieve the data as compared to SOS Online Backup. For a backup to be classified as satisfactory and sufficient backup, the facility must be able to provide automatic backup, offsite storage and able to keep a fully versioned history of files in the backup.
Locally based backup are quick for backup and restores and RCES Online Backup software is able to do that as well through its Local Backup function. However local backup without having redundant hard drives and offsite storage only provides a STORAGE service and NOT a true BACKUP service. You may be able to store your data in the NAS but if anything were to happen locally to the data (disaster, media corruption, etc.); you will not be able to retrieve the data as compared to SOS Online Backup. For a backup to be classified as satisfactory and sufficient backup, the facility must be able to provide automatic backup, offsite storage and able to keep a fully versioned history of files in the backup.
Can you backup mapped drives?
RCES Online Backup can backup mapped drives to the RCES server as well as to restore data from the RCES server to mapped drives as long as the user has rights to the drives.
RCES Online Backup can backup mapped drives to the RCES server as well as to restore data from the RCES server to mapped drives as long as the user has rights to the drives.
What is the minimum system requirements to run RCES Online Backup?
The minimum requirements for the RCES client software are as follows:
• Operating System: Microsoft Windows XP®, Windows Vista®,
Windows Server 2003® or Windows Server 2008®
• Hardware: 300Mhz or faster processor, 30MB hard drive space
• High-speed internet connection recommended
The minimum requirements for the RCES client software are as follows:
• Operating System: Microsoft Windows XP®, Windows Vista®,
Windows Server 2003® or Windows Server 2008®
• Hardware: 300Mhz or faster processor, 30MB hard drive space
• High-speed internet connection recommended