RC Electronic Solutions, Inc.
TalkSwitch Software:
Attendant Console & Call Reporting
Attendant Console
$399
Download the brochure
Download the User Guide
See more. Know more. Do more.
TalkSwitch Attendant Console gives you the power to see and control your calls right on your PC. It's a whole new set of superpowers for your phone.
Features:
See your calls: you get caller ID, number, duration and status and whether a call is internal, inbound or outbound.Manage queues and parked calls: see the calls lined up for you, answer the important ones first and transfer the rest to someone else. View and grab calls from a list of parked calls on the system.
Touch your calls: now this is power — drag and drop your calls directly to other extensions, remote extensions or ring groups, or send a call to voicemail, all without even touching your phone.
See your lines: Need to monitor your lines or VoIP trunks? Choose to view line status and you'll see which are in use or ringing, and whether you're wasting money on under-used lines.
Unobtrusive: Attendant Console can be configured to be always on top, or simply pop up at the bottom corner of your screen when a call comes in, so you can keep working and not worry about real estate on your screen.
Not your mild-mannered, garden-variety attendant console:
TalkSwitch Attendant Console is like the standard old telephone hardware consoles that receptionists have been using for years, but it's software, which gives it a distinct advantage. One licence per site covers all users, so everybody in your office gets the full application. What hardware console can do that?
Every user in the office?
Absolutely. Good thing, too, because as soon as they see its user-friendly interface, everybody is going to want one. Sure, receptionists use it the way they would a hardware console — transferring calls and monitoring lines. But TalkSwitch Attendant Console brings its mighty superpowers to all your users.
See a short demonstration of Attendant Console.
Absolute power for managers and business ownersIf you're managing a sales team, support centre or any group that should be on the phone, Attendant Console's interface shows you at a glance who your stars are. You can see call activity while it's happening, without leaving your desk.
Extra communication, better customer service
Got an important call waiting for someone who's on the phone? TalkSwitch Attendant Console includes instant messaging, so you can let them know another call is waiting. Your co-workers get better information to choose how to handle calls, so your callers get better service.
Call Reporting
$499
Download the brochure
Knowledge is power Drill deep into your calling patterns with sophisticated, powerful reports that deliver the information you need to save money and manage your business more effectively.
The TalkSwitch Call Reporting application builds highly effective reports about the call activity of your TalkSwitch system. With the power to reveal details about who is making and taking your calls, how long they last, how much they cost and more, TalkSwitch Call Reporting is an essential tool for managing your telephone usage.
Better than your phone bill
TalkSwitch Call Reporting delivers more granular information than your typical phone bill, and you don't have to wait a month. Your reports are available whenever you want them, and you can run them over any time frame you like; the last hour, day, week, month or year — even in real time!
Your phone bill may list the outgoing calls for your entire business, but with TalkSwitch Call Reporting, you can drill right down to the calls made by each person and each department in your office.
All events on your TalkSwitch system — including transfers, calls on hold, and time spent in a queue, are tracked and reportable through the easy-to-use TalkSwitch Call Reporting interface.
You can also generate reports on all incoming calls. Who answered each call, who the call came from (caller ID), duration, incoming ring times, lost (unanswered) calls, and even calls to your advertised directory numbers.
More than just reports
TalkSwitch Call Reporting gives you more than just reports. You can use the information to bill clients for calls with built-in account codes, schedule reports to be e-mailed automatically when you want them and monitor real-time call activity of particular departments such as your sales or support center.
There are also archive and restore functions, so you can maintain and access your call records without worrying.
Easy to set up, easy to use
Like all TalkSwitch products, Call Reporting is designed to make things easy. Its intuitive interface and built-in help files ensure that you'll be generating reports in minutes. TalkSwitch Call Reporting takes data generated by the TalkSwitch system's CDR feature and makes it simple to use and understand.
Reports:
•Extension (Detailed and Summary)•Department (Detailed and Summary)
•Ring Time (Detailed and Summary)
•Line (Trunk) (Detailed and Summary)
•Top 30 (6 different reports)
•Cost Comparison
•Abandoned (Unanswered calls)
•Half-Hour Summary
•Monthly Summary
•Extension Cost Mark-up/Discount
•Call Log
•Re-Cost
•Number Search
•Account and PIN Codes
•Destination Summary
•All Lines (Trunks) Busy
•External Call Forward
Features:
•Database Archive and Restore•Scheduled Reports (E-mail, Printer, File)
•Department Activity Screen (Traffic)